Introduction
The Hotel Chocolat Café menu is a paradise for chocolate lovers, offering a luxurious selection of handcrafted drinks, desserts, ice cream, pastries, and premium coffee made with high quality cacao. The café is best known for its signature Drinking Chocolate, which is prepared using real chocolate instead of ordinary cocoa powder to deliver a rich and velvety taste. Alongside its famous chocolate beverages, customers can enjoy artisan coffees, refreshing iced drinks, freshly baked pastries, indulgent desserts, and seasonal specials. Whether you are looking for a comforting hot drink or a delicious sweet treat, the Hotel Chocolat Café menu offers something for every occasion.
Who Owns Hotel Chocolat Café?
Hotel Chocolat was founded in 1993 by Angus Thirlwell and Peter Harris. In January 2024, the company became part of Mars, Incorporated after Mars completed its acquisition of Hotel Chocolat Group Limited. Although the ownership changed, the brand continues to operate under its well known name while maintaining its focus on premium chocolate, ethical cacao sourcing, and handcrafted café products.
| Details | Information |
| Founder | Angus Thirlwell and Peter Harris |
| Founded | 1993 |
| Current Owner | Mars, Incorporated |
| Acquisition Completed | January 2024 |
| Brand Focus | Premium chocolate, café beverages, desserts, gifts |
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Types of Dishes Available on Hotel Chocolat Café Menu
The Hotel Chocolat Café menu features a carefully curated selection of drinks, desserts, bakery items, and light snacks. Every item is designed to showcase the brand’s premium chocolate and high quality ingredients.
| Category | Popular Items |
| Signature Drinking Chocolate | Classic, 70% Dark, Salted Caramel, White Chocolate |
| Coffee & Espresso | Americano, Cappuccino, Latte, Mocha |
| Iced Drinks | Iced Chocolate, Frappé, Milkshake |
| Pastries | Croissant, Pain au Chocolat, Muffin |
| Desserts | Brownie, Cheesecake, Chocolate Torte |
| Ice Cream | Sundaes, Chocolate Ice Cream |
| Light Snacks | Toasted Sandwiches, Panini, Soup |
Signature Drinking Chocolate
The signature drinking chocolate is the highlight of the café. It is made with real chocolate flakes, creating a rich and smooth texture that sets it apart from ordinary hot chocolate.
| Item | Approx. Price |
| Classic Drinking Chocolate | £4.25 |
| 70% Dark Drinking Chocolate | £4.45 |
| Salted Caramel Drinking Chocolate | £4.65 |
| White Chocolate Drink | £4.45 |
| Seasonal Drinking Chocolate | £4.95 |
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Coffee & Espresso
The café also serves expertly prepared coffee made with premium espresso beans. Many coffee drinks can be enhanced with Hotel Chocolat’s signature chocolate.
| Item | Approx. Price |
| Espresso | £2.80 |
| Americano | £3.40 |
| Cappuccino | £3.95 |
| Café Latte | £4.10 |
| Flat White | £3.95 |
| Mocha | £4.45 |
Iced Drinks
Refreshing cold beverages become especially popular during warmer months. These drinks combine premium chocolate with milk and ice for a smooth finish.
| Item | Approx. Price |
| Iced Drinking Chocolate | £4.95 |
| Iced Mocha | £4.85 |
| Chocolate Frappé | £5.25 |
| Iced Latte | £4.40 |
| Chocolate Milkshake | £5.50 |
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Pastries
Fresh pastries complement the café’s hot drinks and are popular choices for breakfast or an afternoon snack.
| Item | Approx. Price |
| Butter Croissant | £2.95 |
| Pain au Chocolat | £3.45 |
| Chocolate Muffin | £3.50 |
| Brownie | £3.95 |
| Cookie | £2.95 |
Desserts
Chocolate lovers can enjoy a range of rich desserts prepared using premium cacao.
| Item | Approx. Price |
| Chocolate Brownie | £3.95 |
| Chocolate Cake Slice | £4.75 |
| Chocolate Cheesecake | £5.25 |
| Chocolate Torte | £5.50 |
| Seasonal Dessert | £5.95 |
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Ice Cream
The café’s premium ice cream selection includes luxurious sundaes made with Hotel Chocolat chocolate.
| Item | Approx. Price |
| Single Scoop | £3.25 |
| Double Scoop | £4.75 |
| Chocolate Sundae | £6.25 |
| Salted Caramel Sundae | £6.50 |
Light Snacks
Some café locations also serve light savoury options for customers looking for more than desserts.
| Item | Approx. Price |
| Toasted Sandwich | £5.95 |
| Panini | £6.50 |
| Soup of the Day | £5.75 |
| Snack Box | £4.95 |
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Best Selling Items on the Hotel Chocolat Café Menu
The Hotel Chocolat Café menu is famous for its signature chocolate drinks and indulgent desserts. These customer favourites are consistently among the most popular choices.
| Best Seller | Approx. Price |
| Classic 70% Drinking Chocolate | £4.25 |
| Milky 50% Drinking Chocolate | £4.25 |
| Salted Caramel Drinking Chocolate | £4.65 |
| Caffè Mocha | £4.45 |
| Cappuccino | £3.95 |
| Ice Cream of the Gods Sundae | £6.25 |
| Chocolate Brownie | £3.95 |
| Pain au Chocolat | £3.45 |
| Iced Drinking Chocolate | £4.95 |
| Chocolate Milkshake | £5.50 |
These menu items are praised for their premium ingredients, balanced flavours, and excellent presentation. They remain customer favourites throughout the year.
Cheapest Items on the Menu
Even though Hotel Chocolat is positioned as a premium café, customers can still enjoy several affordable drinks and bakery items.
| Item | Approx. Price |
| Espresso | £2.80 |
| Butter Croissant | £2.95 |
| Cookie | £2.95 |
| Americano | £3.40 |
| Pain au Chocolat | £3.45 |
| Cappuccino | £3.95 |
| Chocolate Brownie | £3.95 |
| Café Latte | £4.10 |
These budget friendly options provide excellent value while maintaining the café’s premium quality standards.
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Most Expensive Items on the Menu
The premium desserts and specialty drinks represent the most indulgent choices available on the Hotel Chocolat Café menu.
| Item | Approx. Price |
| Salted Caramel Sundae | £6.50 |
| Ice Cream of the Gods Sundae | £6.25 |
| Seasonal Dessert | £5.95 |
| Chocolate Torte | £5.50 |
| Chocolate Milkshake | £5.50 |
| Chocolate Cheesecake | £5.25 |
| Chocolate Frappé | £5.25 |
| Seasonal Drinking Chocolate | £4.95 |
These menu items feature premium chocolate, generous portions, and handcrafted preparation, making them worth trying for anyone looking for a luxurious café experience.
Hotel Chocolat Café Locations
Hotel Chocolat operates more than 165 stores, including around 85 to 90 cafés, across major cities, shopping centres, and retail destinations.
| Region | Major Locations |
| London | Covent Garden, Canary Wharf, Stratford, Ealing Broadway, Uxbridge |
| South East | Brighton, Reading, Guildford, Crawley, Bluewater |
| South West | Bristol, Bath, Bournemouth, Exeter, Plymouth |
| East of England | Cambridge, Norwich, Ipswich, Chelmsford |
| East Midlands | Nottingham, Leicester, Derby |
| West Midlands | Birmingham, Coventry, Solihull |
| North West | Manchester, Liverpool, Chester |
| North East | Newcastle, Durham, Sunderland |
| Yorkshire | Leeds, Sheffield, York, Harrogate |
| Scotland | Edinburgh, Glasgow, Aberdeen |
| Wales | Cardiff, Swansea, Newport |
| Northern Ireland | Belfast |
| Channel Islands | Guernsey |
Customers can use the official store locator to find the nearest café and check available services.
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Opening and Closing Hours
Opening hours vary by location, although most cafés follow a similar weekly schedule.
| Day | Typical Hours |
| Monday | 9:00 AM to 6:00 PM |
| Tuesday | 9:00 AM to 6:00 PM |
| Wednesday | 9:00 AM to 6:00 PM |
| Thursday | 9:00 AM to 7:00 PM |
| Friday | 9:00 AM to 7:00 PM |
| Saturday | 9:00 AM to 6:00 PM |
| Sunday | 10:00 AM to 5:00 PM |
Shopping centre locations may remain open until 8:00 PM, while high street cafés often close earlier.
Discount Deals and Coupons
Customers can save money through loyalty rewards, seasonal promotions, and exclusive member offers.
| Offer | Benefit |
| VIP.ME Membership | 10% off next purchase |
| Seasonal Sales | Discounts on selected products |
| Promotional Voucher | £5 voucher during selected campaigns |
| Student Discount | Up to 10% off |
| Newsletter Offers | Exclusive promotions |
| Free Delivery | Available on qualifying online orders |
Joining VIP.ME is one of the best ways to receive discounts and early access to new collections.
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Delivery Hours
Delivery options depend on the chosen service and location. Customers can order online or use Click and Collect where available.
| Service | Availability |
| Standard Delivery | 3 to 5 working days |
| Next Day Delivery | Order before 6:00 PM |
| Saturday Delivery | Order before 6:00 PM Friday |
| Click and Collect | Ready in as little as 2 hours |
| Third Party Delivery | Usually during café opening hours |
Delivery times may vary during holidays and peak shopping seasons.
Contact Details
Customers can contact Hotel Chocolat for enquiries about orders, cafés, deliveries, or corporate gifting.
| Contact Method | Details |
| Customer Service | 03444 93 23 23 |
| Customer Service Hours | Monday to Friday 9:00 AM to 5:15 PM, Saturday 9:00 AM to 4:45 PM |
| help@hotelchocolat.com | |
| Live Chat | Available on the official website |
| Corporate Orders | Phone option 5 |
| Head Office | Mint House, Newark Close, Royston, Hertfordshire, SG8 5HL |
The customer support team can assist with product enquiries, gift cards, refunds, online orders, and store information.
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Customer Reviews
Customer feedback shows that the café is widely appreciated for its premium chocolate products, friendly staff, and welcoming atmosphere.
| Category | Feedback |
| Overall Experience | 4.4 to 4.8 out of 5 |
| Chocolate Quality | Excellent |
| Drinks | Highly Rated |
| Staff Service | Friendly |
| Café Atmosphere | Relaxing |
| Value | Premium but worth the price |
Many visitors recommend the signature Drinking Chocolate, Caffè Mocha, Chocolate Brownie, and Ice Cream of the Gods. While some customers mention premium pricing and occasional waiting times during busy periods, the overall experience remains highly positive.
Frequently Asked Questions
What is Hotel Chocolat Café best known for?
Hotel Chocolat Café is best known for its signature Drinking Chocolate, premium coffees, handcrafted desserts, and luxury chocolate treats made with real chocolate.
Does Hotel Chocolat Café offer vegetarian or vegan options?
Yes. Many cafés offer vegetarian choices, while selected drinks can be prepared with plant based milk. Vegan availability varies by location.
Can I order Hotel Chocolat Café items for takeaway?
Yes. Most café locations provide takeaway services for drinks, pastries, desserts, and selected snacks.
Does Hotel Chocolat Café have a loyalty programme?
Yes. Customers can join VIP.ME to receive exclusive offers, member discounts, and early access to seasonal promotions.
Are Hotel Chocolat Café menu prices the same at every location?
Prices are generally consistent, although slight differences may occur depending on the location, seasonal products, and promotional offers.
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Conclusion
The Hotel Chocolat Café menu combines premium chocolate, expertly crafted drinks, indulgent desserts, artisan coffee, and freshly baked pastries to create a memorable café experience. With numerous locations, excellent customer reviews, attractive loyalty rewards, and a menu that caters to both casual visitors and dedicated chocolate lovers, it remains one of the most popular destinations for premium chocolate and café treats.
Emily Parker is a curious writer who enjoys turning complex ideas into easy, enjoyable reads. She covers everything from lifestyle and entertainment to business and technology, with a focus on sharing helpful insights and meaningful stories with readers.